Frequently Asked Questions
Everything you need to know about our outdoor gear and services.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number once your package departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items with original tags attached. To initiate a return or exchange, please visit our online portal to generate a prepaid shipping label.
Are Hooké products covered by a warranty?
Yes, all our technical outdoor apparel and equipment are covered by a one-year manufacturer's warranty against defects in materials and workmanship.
How should I care for my technical outdoor gear?
To maintain the integrity of waterproof coatings and fabrics, we recommend machine washing on a cold, gentle cycle with technical-specific detergent and hanging to dry.
Do you offer international shipping?
Currently, we ship to Canada and the United States. International shipping options are available at checkout, though customs fees and import duties may apply depending on your country.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.